First Bank starts longer hours, weekend services to customers

First Bank says it has opened some of its branches for longer hours and on weekends to customers due to the ongoing upgrade of its IT infrastructure.

The bank’s spokesperson, Folake Ani-Mumuney, said this in a statement issued on Wednesday in Lagos Nigeria.

Ani-Mumuney said that the bank had also increased the number of members of staff in its call centres to provide on-the-spot assistance to needy customers.

She said that the bank had embarked on its IT upgrade to ensure effective service delivery, to provide specialised financial solutions.

She added that the upgrade would help the bank to simplify customer transactions, support the latest database technologies, as well as improve functional and operational capabilities.