In its bid to serve customers better and ensure seamless service and pleasing customer experience at all its touch points and payment platforms, Skye Bank Plc has unveiled a customer service charter designed to meet and exceed customers’ expectations.
Speaking at the launch of the charter, the Group Managing Director/Chief Executive Officer of the bank, Kehinde Durosinmi-Etti, described the charter as the bank’s contract with its customers to demonstrate its commitment to providing quality customer service through its people, processes and systems.
Describing the charter as a pace-setting and industry-defining innovation, the Skye Bank boss said the customer-centric model seeks continuous service improvement in a bid to make customers of the bank happy and satisfied.
Durosinmi-Etti, who observed that customer service remained the key differentiator in the financial service industry all over the world, said the charter became imperative because today’s customers are more sophisticated, discerning and more demanding than ever before.
He described the introduction of the charter as a milestone in the bank’s customer service excellence journey, adding that the lender will deliver same, leveraging its knowledge, customer focused products, seamless processes and top of the range technology.
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